Refund policy

Returns and refunds

You may request a return within 30 days of receiving your order. To start a return, email lizjomondi@gmail.com with your order number and the reason for your request.

Items must be unused, in their original condition and packaging, with proof of purchase. Please contact us before returning an item. We will provide the authorized return address and instructions; do not send items to a supplier or business address without authorization.

Return shipping

For change-of-mind returns, you are responsible for return shipping costs. If we sent an incorrect item or your item arrived damaged or defective, contact us so we can arrange an appropriate remedy without charging you return shipping for a confirmed issue.

Damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and, where possible, photos to help us assess the issue. This does not limit your legal rights.

Personalized items

Custom or personalized items cannot be returned for a change of mind, except where required by law. Faulty, damaged, or incorrect personalized items remain eligible for remedies under applicable law.

Refunds

We will notify you after receiving and inspecting your return. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it. If more than 15 business days have passed since approval, contact lizjomondi@gmail.com.

Exchanges and cancellations

Contact us to request an exchange or cancellation. Cancellation may not be possible once processing or shipping has begun. Your statutory cancellation rights remain unaffected.

Your legal rights

This policy does not limit mandatory consumer rights. Where an applicable cooling-off or withdrawal right applies, including eligible purchases delivered to the European Union, those rights take precedence over conflicting terms in this policy.